IMPORTANT NOTICE 6: Protocols for coronavirus precaution and management

Issued: 19 June 2020

The resumption of domestic travel in Australia is proceeding and the TRUE NORTH is now scheduled to recommence Kimberley operations on July 4.

However, it is likely that travel into international waters will not be possible in the foreseeable future and accordingly, we have made the difficult decision to reschedule our 2020 itineraries in Indonesia and Papua New Guinea.

Although we regret this outcome, it is obviously a matter beyond our control.

We have commenced contacting guests effected by this latest re-scheduling and, we will be offering opportunity to join alternative departures.

In this regard, we have created an exciting series of alternative 2020 departures. For more information see  https://www.truenorth.com.au/cruise-map/schedule/

We have also created a new program to provide our guests with additional confidence when considering an adventure on the mighty TRUE NORTH. For more information see www.truenorth.com.au/true-north-fresh

Thank you for your continued understanding and support.

True North.

IMPORTANT NOTICE 5: Protocols for coronavirus precaution and management

Issued: 30 April 2020

Although there are some encouraging signs for the future, travel bans and other restrictions are continuing to make it impossible for the TRUE NORTH to conduct normal operations.

We have therefore decided to extend the suspension of departures until June 30 2020.

We are immediately contacting all guests who are impacted by the extension and we ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we remain cognisant that it may become necessary to again extend this suspension. We will continue to contact guests progressively as they become impacted.

Hopefully coming editions of our ADVENTURE UPDATE will present opportunity to introduce plans for the future. If you are not already receiving this communication, please enter your email address in the box below and click “Subscribe”.

Thank you for your anticipated understanding and patience.

True North Adventure Cruises.

IMPORTANT NOTICE 4: Protocols for coronavirus precaution and management

Issued: 3 April 2020

Travel bans and other restrictions are continuing to make it impossible for the TRUE NORTH to conduct normal operations.

We have therefore decided to extend the suspension of departures until June 12 2020.

We are immediately contacting all guests who are impacted by the extension and we ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we remain cognisant that it may become necessary to again extend this suspension. We will continue to contact guests progressively as they become impacted.

Thank you for your anticipated understanding and patience.

True North Adventure Cruises.

IMPORTANT NOTICE 3: Protocols for coronavirus precaution and management

Issued: 23 March 2020

The installation of travel bans and other restrictions have now made it impossible for the TRUE NORTH to continue normal operations.

We have therefore decided to suspend activity until May 29 2020.

We are immediately contacting all guests who are impacted by this unavoidable circumstance and we would ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we are cognisant that it may become necessary to extend the above-mentioned suspension and, we will progressively contact guests who may be impacted by any extension.

Thank you for your anticipated understanding and patience.

True North Adventure Cruises.

IMPORTANT NOTICE 2: Protocols for coronavirus precaution and management

Issued: 14 March 2020

To provide our guests with greater flexibility during this period of disruption, True North Adventure Cruises has decided to temporarily amend its booking conditions.

Effective immediately, the following override will apply to all existing and future bookings and, will remain in effect until further notice.

  • Any person who is not able to join a booked departure because of a travel ban associated with coronavirus or, who is not able to join a booked departure because they have tested positive to coronavirus, or because they have had close contact with someone who has tested positive to coronavirus or, because they have had close contact with someone who is suspected of having contracted coronavirus, will be offered deferred arrangement equivalent to the value of the existing arrangement without the application of any penalty.
  • Requests for deferment account of a coronavirus incident must be reasonably substantiated.

All measures will remain subject to health authority recommendation and requirement, and we will continue to monitor the situation accordingly.

At this juncture – there is no plan to change itinerary or scheduled activity.

In closing, we are respectfully asking all guests who are about to embark on the TRUE NORTH and, who may have recently exhibited sign or symptom of virus, or who may have had close contact with any other person who has recently exhibited sign or symptom of virus, to obtain medical clearance before commencing travel.

Thank you for your anticipated understanding and cooperation.

True North Adventure Cruises

IMPORTANT NOTICE 1: Protocols for coronavirus precaution and management

Issued: 5 March 2020

At the time of writing, the incidence of coronavirus in Australia remained relatively low and, the majority of guests who travel on the TRUE NORTH are Australian residents. Additionally, guests who are not Australian residents or, who are Australian residents recently returned from overseas, are subject to this country’s current border control measures which include travel bans and requirement for self-isolation. It also needs to be remembered that the TRUE NORTH is a small ship carrying just 36 guests and that the level of risk is greatly reduced compared to larger ships. Hence, the risk of a coronavirus occurrence on the TRUE NORTH remains low.

However, the comfort and well-being of guests is always an utmost priority and accordingly, the following detail regarding precaution and management is provided:

  • The TRUE NORTH will continue to be subject to stringent cleaning and sanitation protocol.
  • The ship’s entire air conditioning system inclusive of coils and ducts has recently been cleaned and treated with recommended solution (Viper).
  • San Air Blocks have been installed in the ship’s air handling units and will be changed every 30 days.
  • All surfaces and walls in the ship’s day use and accommodation areas will remain subject to frequent cleaning and disinfection.
  • In addition to the provision of hand sanitation dispensers in day use areas – this provision will be extended to guest & crew cabins.
  • Guests and crew members will be encouraged to engage in frequent hand washing and recommended etiquette when coughing or sneezing.
  • Subject to medical advice, any guest or crew member who exhibits signs or symptom consistent with a virus may be asked to remain isolated in their cabin and/or evacuated from the ship.

All measures will remain subject to health authority recommendation and requirement, and we will continue to monitor the situation accordingly.

At this juncture – there is no plan to change itinerary or scheduled activity.

Thank you for your anticipated understanding and cooperation.

True North Adventure Cruises